![Girl Holding a Thank You Sign](http://images.grasshopper.com/2011/06/thank-you.jpg "Girl holding a cardboard sign that says "thank you"")

As the dust begins to settle from the outage last week, we’ve had some time to reflect on how we handled things and what we could’ve done better.  We know we disappointed you last week and we would like to thank all of you, both the supportive ones and the ones who voiced their frustrations with us, for all of your suggestions and comments.  We read each and every one of them and we thank you for taking the time to share them with us.

What You Helped Accomplish:

It was our frustrated customers who gave us the suggestion of implementing a message for the callers, so that they didn’t think your companies had gone out of business.  We thank you for this. Should another outage occur, this will be one of the first things deployed to make sure your customer’s know the issue is on our end, not yours.

It was our vocal customers who helped us understand that we weren’t providing you guys with enough information and that the way we were presenting the information to you wasn’t helpful.  This type of feedback helped us change our system status updates to include more details, to the point and with timestamps.

These are just a few of the things you all helped accomplish.  We are working diligently to make improvements and adjustments on our end so that something like this never happens again.

Thank You

To those customers who sent supportive messages and tweets, your understanding and patience with us during a difficult time, was appreciated more than you know.

We can’t thank you enough for the role you all played in helping us understand where we failed you, how we can put your minds at ease in the future and where we should go from here.  Thank you to all those who have decided to stick with us, we are very lucky to have you all as our customers.

Stay tuned as we will continue to update you on our progress and changes.   As always, we are here to help and answer any questions you may have. Find us on Twitter or Facebook, shoot us an email, or leave us a comment here!