Details:

As most of you may have noticed, we are currently experiencing an outage. Due to a hardware failure, we're experiencing delays and failed calls. Many of our sites are loading more slowly than usual or aren't loading at all. As a result, your callers will not get through to you and may also experience long periods of silence before they hear anything happen on the other end. You will also experience delays or failures when trying to access our online interface or support.

We've already identified the problematic equipment and we're actively moving to backup equipment to get things working smoothly again. Unfortunately, this process may take a few hours. We know how important Grasshopper is to your business and we're doing everything we can to get this issue fixed. We will do our best to keep you updated.

Stay updated:

LATEST UPDATE 06/08:

Updated 1:15PM EST. Our toll free and local services are currently down

After restarting our equipment earlier and following other leads, we are still down and continuing to investigate the root cause. Currently, we are investigating network issues at our disaster recovery site that may be the cause of our continuing outage.

Next update 2:15PM