Expanding your business beyond one employee is supposed to feel great. After all of the consideration of payroll taxes, benefits, worrying about how to hire the right person for your company, and all of the small details associated with making your first hire, it’s a cause for celebration. Your company is on the rise and you’ve just crossed a major hurdle.
So why does the future feel so darn uncertain?
Maybe it’s due to the fact that if you Google 'first employee,' you’ll get some 70+ million results, many of which are focused not on what to do after hiring your first employee, but on attaining your first employee. Even SBA.gov, helpful as it is, only offers one section about what to do once you’ve become a leader in its section on hiring your first employee.
If you’ve gone into the office with your employee, looked into their eyes and found just one question — 'now what?' — you’re not alone. Many first-time entrepreneurs can feel under-qualified as bosses and experience uncertainty as they leave the bay and sail into uncharted waters.
But if you do it right, you can have 100% confidence in your ability to manage, lead, and inspire your outfit to more productivity than ever before. In short, you should be able to answer the 'Now what?' question with, simply:
'Now, it’s time to get to work.'
Creating an Employee Handbook
Hiring your first employee is a perfect opportunity to create a process that, hopefully, will become routine as your enterprise expands: employee orientation. If hiring most employees were as simple as training them, telling them what to do every day, and then sitting back and relaxing as they do it... well, then there wouldn’t be a need for articles like this.
Unfortunately, we live in the real world where paperwork is required. Employees need some direction, some written form of how they’ll be expected to behave in this new environment. And as the employer, it’s your responsibility to give it to them.
The employee handbook is a great way to get started. Consider giving your employee the following forms and paperwork to ensure that you’re handling your first employee the right way:
-
NDAs and Conflict of Interest statements. Protecting the tricks of the trade as well as essential client information isn’t just a good idea, it should be mandatory. Make sure your employee is on board.
-
Company policies should be outlined in detail, handling everything from your expected schedule, overtime policy, and more. If you have a position on telecommuting, for example, or holidays, put it in here.
-
Expectations of conduct are important to establish in case you have the need to let an employee go due to inappropriate behavior. You will need to protect yourself against wrongful termination claims, and putting your expectations in writing is one way to do that.
-
Safety policies might not be as important in a white-collar workspace, but you should consider everything from fire escapes to issues like handling equipment.
Everything else that your employee needs to know, including sick policies, maternity leave, and more — it all belongs in this handbook. Write down any questions your first employee has and make sure to update the handbook as you go. Stick to this rule of thumb: being thorough today will help you be free to work on other things tomorrow.
Install an Employee Review System
Writing an effective job description is about more than simply giving prospective employees a vague idea of what they’ll be doing. If you’re doing it right, it should double as a job description that you’ll continue to use throughout your employee’s career.
If you didn’t include specific numbers and goals in the job description, do so as soon as possible for the future. (For more on writing an effective job description, see the NFIB’s guide here.)
Every six months, sit down with your employee(s) for an employee review. Consult this initial job description and compare your employee’s production with the expectations. During a review, you should also look for the following information:
-
Are there any ways in which their job can be made easier, or processes at your company can be simplified?
-
What are their goals for the next six months? What goals can you, the manager, and the employee agree upon?
-
How is the employee finding work at your company? Is there any feedback they have for your management?
It’s not enough to give them feedback on their job performance — a performance review is an opportunity to set new goals, improve processes, and increase efficiency.
Get Productive: Establish a Common Sense Workflow with the Right Tools
Since you’ve hired only your first employee, you don’t want to waste their time — or your money. You’ll want them to be as productive as possible to justify all of the time, labor, and money you’ve expended simply bringing them aboard.
That means establishing simple, common-sense tools for productivity and communication. Here are a few recommendations:
-
Intuit QuickBase is great for businesses already running Intuit software. There’s a high degree of customization, including making your own graphs and customizing your own automated workflow to make daily life easier on both you and your employee.
-
Trello is great for the most cash-strapped entrepreneurs. It allows for easy organization of all notes and communications for each project, making sure that your workflow is never interrupted by excessive 'messiness.' Think of it as a way to keep your metaphorical desk clean.
-
Producteev is another tool worth exploring, as it places an emphasis on mobile productivity and easily uploading files so that they can be accessible at any work computer that’s linked via Dropbox.
Don’t be afraid to experiment with different apps and software tools at this point; it’s much easier to try new tools with one employee than it is with a dozen.
Invest in Your Leadership
Like it or not, you’re a leader now.
We know. The idea can sound a little scary. 'Me? A leader? But this is my first company, and I don’t really have an idea of what I’m doing.'
But here you are nonetheless, which means you have to invest in making yourself as effective a manager as you can be. Invest some of your time in learning what it really means to be a better manager — and a better leader. You can read the following blogs:
-
Michael Hyatt always has fascinating insights on running a business and succeeding through outside-the-box thinking.
-
Guy Kawasaki’s name has become synonymous with intriguing leadership thoughts and ideas about business in general.
-
Nancy Duarte’s information on business presentations and communication is always interesting and should be 'must-read' for anyone who wants to present ideas in front of others.
Or you can try some of these books:
-
How to Win Friends and Influence People is a timeless classic by Dale Carnegie that will change the way you view your interactions with your employee.
-
Crucial Conversations is a guide on handling difficult conversations in a productive, clear, and ultimately successful way.
-
Mastering Communication at Work will help you keep the communication lines open, even if you’ve never been all that great at the skill before.
Learn from Your Mistakes
Finally, one of the most important tools you have for managing your first employee is your willingness to learn along the path. It might seem like you’ve got it all figured out by now; after all, you’re finally a boss.
But bosses make mistakes too. Be willing to learn from them and improve your leadership style as you work through this process with your first employee. By the time you’re ready to hire your second employee, you’ll be ready