Matt Shealy is the President of ChamberofCommerce.com. Chamber specializes in helping small businesses grow their business on the web while facilitating the connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.
Your support team is the primary (and often the only) customer touchpoint. If you've recently moved your business to a virtual setting, here is how to build up your remote customer support team for a seamless customer experience.