Virtual phone extensions for your small business.

Appear bigger and more established with virtual phone extensions from Grasshopper.

call-fwd-phone-png

What are phone extensions?

Included in each Grasshopper plan, virtual phone extensions allow you to automatically route callers to the information, department, or employee that they need.

With informational extensions, you can share information when customers call (“press 1 for our business hours and location”). Or simply direct customers to the right department or person (“press 2 for sales, 3 for support”).

Virtual phone extensions are cloud-based, so incoming calls to your business number can be re-routed to any mobile device, or automated message, you choose.

illo-extensions_2-svg

How to get virtual phone extensions for your business:

Grasshopper offers phone numbers with extensions that are simple to set up.

register_1-svg

Get Grasshopper

Choose a toll-free or local number and select a plan that fits your needs.

settings-svg

Adjust Settings

Easily customize your extension settings from within your online account.

call-transfers-svg

Try it Out

Call your business number and see how professional it sounds!

What are the benefits of business texting?

  • Sound more professional by automatically answering calls with useful info about your company.
  • Make your business look bigger with extensions for separate departments (even if they all forward back to you!).
  • Distribute calls evenly to team members or to the next available with customizable call routing extensions.
  • Enable your employees to customize their extensions with their own voicemail and call forwarding rules.
screenshot-extensions-min-png

The simple choice for small business phone extensions.

Get a Grasshopper virtual phone system with extensions, no extra hardware needed.

With Grasshopper, you can outfit any phone with extensions – plus a whole lot more. Take advantage of tools like:

Explore Grasshopper's features:

no-hardware-plain-svg

Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Learn more about Mobile + Desktop Apps »

read-voicemail-plain-svg

Voicemail Transcription

Get your voicemails transcribed so you can read them without having to listen to the message!

Learn more about Voicemail Transcription »

call-handling-plain-svg

Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Learn more about Simultaneous Call Handling »

custom-greeting-plain-svg

Custom Greetings

Record professional messages that welcome your customers when they call in.

Learn more about Custom Greetings »
usage-and-reports-svg

Reporting

Keep your finger on the pulse of your business with detailed call reports.

Learn more about Reporting »

receptionist-plain-svg

Ruby Receptionist

Live US-based receptionists can help answer your Grasshopper calls! 

Learn more about Ruby Receptionists  »

business-text-plain-svg

Business Texting

Provide updates and quick replies via text messaging on your business number.

Learn more about Business Texting »

wifi-calling-plain-svg

VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Learn more about VoIP/Wi-Fi Calling »

fax-plain-svg

Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Learn more about Virtual Fax »

incoming-plain-svg

Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Learn more about Incoming Call Control »

business-phone-icon-svg

Business Phone Number

Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!

call-forwarding-plain-svg

Call Forwarding

Route business calls to your personal phone or to another team member.

Learn more about Call Forwarding »

voicemail-plain-svg

Voicemail

Set up a voicemail for business calls and get MP3s of your messages through email.

Learn more about Voicemail »

extensions-plain-svg

Extensions

Give employees or departments extensions with their own call forwarding rules.

Learn more about Extensions »

call-transfers-plain-svg

Call Transfers

Place callers on hold and even transfer them to another number when needed.

Learn more about Call Transfers »

text-autorespond-plain-png

Instant Response

Automatically send a text to new callers when you can’t answer their call.

Learn more about Instant Response »

Frequently Asked Questions

How do I add an extension to a phone number?

Simple! If you have an existing number, we can port it to Grasshopper for you so you can add an extension. If you decide to get a new number from Grasshopper, it’s even easier. Just sign in and add extensions to the phone number from the Extensions page.

How many extensions can I have with Grasshopper?

Depends on the Grasshopper plan you purchase. Currently, Solo comes with three extensions, Partner with six, and Small Business with as many as you want! See our plans & pricing.

Can I use Grasshopper for existing phone numbers with extensions in my office?

Yes! Grasshopper can forward calls to many existing PBX phone systems using a feature called PBX Connect, which allows you to enter pauses and extension numbers instead of a simple telephone number. 

Does Grasshopper offer toll-free extensions?

Absolutely. All of our toll-free or vanity phone numbers have them by default. These toll-free extensions for phones acts like regular toll-free numbers do. Customers call free while you pick up the tab.