Keep track of your calls.
Know your business communication inside out with detailed call tracking metrics from Grasshopper.
What call tracking metrics does Grasshopper offer?
Grasshopper has three different types of reports that let you dive into every aspect of your calls and see how your business is doing.
Usage Reports let you view metrics, like average call length. Detail Reports offer information about calls during a given period, from caller IDs to extensions to destination numbers. Finally, Activity Reports provide an overview of calls by type, such as voicemails, hang-ups or faxes.
How to track your call metrics:
Grasshopper makes it simple to get data on your business call history.
Adjust Settings
Easily customize your system settings from within your online account.
Run a Report
Once you’ve had a few calls, head to the Reports tab and select Run Now on the report you want.
What are the benefits of call tracking metrics?
- Keep an eye on company performance with detailed numbers on call activity.
- See whether employees are answering calls and having conversations.
- Easily check for missed calls or hang-ups that you should respond to.
- Better understand the customer profile of your inbound callers.
Grasshopper is the simple choice for detailed call metrics.
Run custom call reports and track your growing business.
In addition to usage reports, Grasshopper comes with many great communication features:
- A full virtual phone system with VoIP, call forwarding, custom greetings, and more.
- Toll-free, vanity and local numbers that help you build your brand
- SMS texts that you can send and receive on your business number
Explore Grasshopper's features:
Desktop + Mobile Apps
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Voicemail Transcription
Get your voicemails transcribed so you can read them without having to listen to the message!
Simultaneous Call Handling
Take calls from multiple people at the same time so no one hears a busy signal.
Custom Greetings
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Reporting
Keep your finger on the pulse of your business with detailed call reports.
Ruby Receptionist
Live US-based receptionists can help answer your Grasshopper calls!
Business Texting
Provide updates and quick replies via text messaging on your business number.
VoIP/Wi-Fi Calling
Use your internet connection to make and receive calls when cell reception is poor.
Virtual Fax
Have incoming faxes delivered as PDF attachments right to your email inbox.
Incoming Call Control
Screen callers, block calls and set up custom schedules for your business hours.
Business Phone Number
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Call Forwarding
Route business calls to your personal phone or to another team member.
Voicemail
Set up a voicemail for business calls and get MP3s of your messages through email.
Extensions
Give employees or departments extensions with their own call forwarding rules.
Call Transfers
Place callers on hold and even transfer them to another number when needed.
Instant Response
Automatically send a text to new callers when you can’t answer their call.
Frequently Asked Questions
Lots of metrics for your call activity. Reports include time and date, caller ID, extension dialed, duration, call type, and more. You can view all calls or narrow your search to only include specific information.
Of course! Once you’ve ran a report, you can download a CSV copy of the report to view the data.
Only for 90 days. Older reports are automatically deleted from the dashboard, so we recommend that you download copies of completed reports to keep for your records long term.