Keep callers on the line.
Engage customers with on hold music or simply transfer the call with Grasshopper.
What are the on hold options for Grasshopper?
Grasshopper offers live transfers and hold music for inbound calls. You can choose from several tracks or upload your own music.
It’s easy to transfer a customer without dropping the call. You can transfer to another extension or phone number, two ways: Blind or Supervised. Blind automatically transfers the call, while Supervised lets you speak with the recipient first. This is great for sharing context so your teammate is ready to take it away!
How to set up on hold music:
Grasshopper lets you select an existing track or upload a new one.
Get Grasshopper
Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!
Pick a Track
Head to Settings to hear and select on hold music from our existing library.
Use Your Own
You can upload a custom recording or commercial to play instead!
What are the benefits of on hold music and call transfers?
- Entertain your customers while they wait so they stay on the line.
- Inform callers of what’s new at your company by playing a custom recording.
- Tag team a sales call or simply pass it on when you don’t have time to talk.
- Route wrong-number calls to the right extension without asking the customer to redial.
- Easily transfer calls by simply pressing “##”.
Grasshopper offers on hold options and so much more.
All the communication tools you need to sound big and grow bigger.
Holding or transferring a business call is just one small part of Grasshopper. When you sign up, you also get access to:
- A full virtual phone system with VoIP, call forwarding, custom greetings and more.
- Toll-free, vanity and local numbers that help you build your brand.
- SMS texts that you can send and receive on your business number.
Explore Grasshopper's features:
Desktop + Mobile Apps
Stay connected with Grasshopper on your desktop, iPhone or Android device.
Voicemail Transcription
Get your voicemails transcribed so you can read them without having to listen to the message!
Simultaneous Call Handling
Take calls from multiple people at the same time so no one hears a busy signal.
Custom Greetings
Record professional messages that welcome your customers when they call in.
Learn more about Custom Greetings »
Reporting
Keep your finger on the pulse of your business with detailed call reports.
Ruby Receptionist
Live US-based receptionists can help answer your Grasshopper calls!
Business Texting
Provide updates and quick replies via text messaging on your business number.
VoIP/Wi-Fi Calling
Use your internet connection to make and receive calls when cell reception is poor.
Virtual Fax
Have incoming faxes delivered as PDF attachments right to your email inbox.
Incoming Call Control
Screen callers, block calls and set up custom schedules for your business hours.
Business Phone Number
Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!
Call Forwarding
Route business calls to your personal phone or to another team member.
Voicemail
Set up a voicemail for business calls and get MP3s of your messages through email.
Extensions
Give employees or departments extensions with their own call forwarding rules.
Call Transfers
Place callers on hold and even transfer them to another number when needed.
Instant Response
Automatically send a text to new callers when you can’t answer their call.
Frequently Asked Questions
Simple. Just press the pound sign twice (##). Once the call is on hold, you can press 1 to return to the call, 2 to transfer the call to a different extension or phone number, or 3 to end the call.
We’ve got the essentials. Classical, jazz, modern, and more. Of course, if you don’t like what’s in our library, you can easily upload a track of your own to play instead! The current size limit is 5 MBs for a custom recording.
In a blind transfer, the call is automatically transferred to the extension you choose. In a supervised transfer, you can speak to the person you’re transferring the call to so they know what it’s about.