Keep callers on the line.

Engage customers with on hold music or simply transfer the call with Grasshopper.


What are the on hold options for Grasshopper?

Grasshopper offers live transfers and hold music for inbound calls. You can choose from several tracks or upload your own music.

It’s easy to transfer a customer without dropping the call. You can transfer to another extension or phone number, two ways: Blind or Supervised. Blind automatically transfers the call, while Supervised lets you speak with the recipient first. This is great for sharing context so your teammate is ready to take it away!


How to set up on hold music:

Grasshopper lets you select an existing track or upload a new one.


Get Grasshopper

Sign up today and choose a local, toll-free, or vanity number for your business. Or, port your current number!


Pick a Track

Head to Settings to hear and select on hold music from our existing library.


Use Your Own

You can upload a custom recording or commercial to play instead!

What are the benefits of on hold music and call transfers?

  • Entertain your customers while they wait so they stay on the line.
  • Inform callers of what’s new at your company by playing a custom recording.
  • Tag team a sales call or simply pass it on when you don’t have time to talk.
  • Route wrong-number calls to the right extension without asking the customer to redial.
  • Easily transfer calls by simply pressing “##”.

Grasshopper offers on hold options and so much more.

All the communication tools you need to sound big and grow bigger.

Holding or transferring a business call is just one small part of Grasshopper. When you sign up, you also get access to:

Explore Grasshopper's features:


Desktop + Mobile Apps

Stay connected with Grasshopper on your desktop, iPhone or Android device.

Learn more about Mobile + Desktop Apps »


Voicemail Transcription

Get your voicemails transcribed so you can read them without having to listen to the message!

Learn more about Voicemail Transcription »


Simultaneous Call Handling

Take calls from multiple people at the same time so no one hears a busy signal.

Learn more about Simultaneous Call Handling »


Custom Greetings

Record professional messages that welcome your customers when they call in.

Learn more about Custom Greetings »


Keep your finger on the pulse of your business with detailed call reports.

Learn more about Reporting »


Ruby Receptionist

Live US-based receptionists can help answer your Grasshopper calls! 

Learn more about Ruby Receptionists  »


Business Texting

Provide updates and quick replies via text messaging on your business number.

Learn more about Business Texting »


VoIP/Wi-Fi Calling

Use your internet connection to make and receive calls when cell reception is poor.

Learn more about VoIP/Wi-Fi Calling »


Virtual Fax

Have incoming faxes delivered as PDF attachments right to your email inbox.

Learn more about Virtual Fax »


Incoming Call Control

Screen callers, block calls and set up custom schedules for your business hours.

Learn more about Incoming Call Control »


Business Phone Number

Choose from our inventory of vanity, local, or toll-free numbers. Or port your own for free!


Call Forwarding

Route business calls to your personal phone or to another team member.

Learn more about Call Forwarding »



Set up a voicemail for business calls and get MP3s of your messages through email.

Learn more about Voicemail »



Give employees or departments extensions with their own call forwarding rules.

Learn more about Extensions »


Call Transfers

Place callers on hold and even transfer them to another number when needed.

Learn more about Call Transfers »


Instant Response

Automatically send a text to new callers when you can’t answer their call.

Learn more about Instant Response »

Frequently Asked Questions

How do I put a call on hold?

Simple. Just press the pound sign twice (##). Once the call is on hold, you can press 1 to return to the call, 2 to transfer the call to a different extension or phone number, or 3 to end the call.

What type of music on hold do you have?

We’ve got the essentials. Classical, jazz, modern, and more. Of course, if you don’t like what’s in our library, you can easily upload a track of your own to play instead! The current size limit is 5 MBs for a custom recording.

What’s the difference between a blind transfer and a supervised transfer?

In a blind transfer, the call is automatically transferred to the extension you choose. In a supervised transfer, you can speak to the person you’re transferring the call to so they know what it’s about.